Privacy Policy

Information We Collect

We collect information that helps us fulfil your orders and improve your experience with us. This may include:

Information you provide

• Contact details such as your name, email address, phone number, and delivery address.
• Order and billing information, including items purchased and, where applicable, billing address.
• Communications you send us by email, WhatsApp, phone, or contact forms.
• Optional details such as gift messages, fragrance preferences, or account information if you create an account.

Information collected automatically

• Device and browser information, IP address, and general location.
• How you use our site — pages visited, products viewed, and referring links — collected through cookies and similar technologies.

We do not knowingly collect payment card numbers on our own servers; card payments are processed by our secure third-party payment providers (see Section 4).

How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders, and send order confirmations and updates.
• Respond to your enquiries and provide concierge and customer support.
• Manage returns, exchanges, and any issues with your order.
• Improve our website, products, and service quality.
• Send you marketing communications about new arrivals, offers, and events — only where you have chosen to receive them.
• Detect and prevent fraud, and comply with our legal obligations.

Cookies & Tracking

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, understand how the site is used, and — with your consent where required — to measure and personalise marketing.

You can control or disable cookies through your browser settings. Please note that some parts of the site, such as the checkout, may not function properly without certain essential cookies.

Sharing Your Information

We do not sell your personal information. We share it only with trusted parties who help us operate our business, and only as needed, including:

• Payment processors who handle your transactions securely.
• Delivery and logistics partners who fulfil your orders.
• Technology providers who host our website and support our systems.
• Marketing and analytics providers, where you have consented.
• Authorities or advisors where required by law, or to protect our rights.

These parties are only permitted to use your information to provide their services to us, and are required to keep it secure.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including meeting legal, accounting, or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request that we correct or update inaccurate information.
• Request that we delete your information, subject to legal limits.
• Object to or restrict certain processing, including direct marketing.
• Withdraw your consent at any time where we rely on it.

You can unsubscribe from marketing emails at any time using the link in each message, or by contacting us. To exercise any of these rights, please reach out using the details below.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will take appropriate steps to remove it.

International Visitors

We are based in the Sultanate of Oman and also serve customers in the UAE and beyond. If you access our website from another country, your information may be processed in Oman or in other countries where our service providers operate, which may have different data protection laws than your own.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch: