Shipping & Returns

Order Processing

Orders are processed within [1–2 business days] after payment is confirmed. Orders placed on Fridays or public holidays are processed on the next working day. You will receive a confirmation email once your order is placed, and a notification with tracking details once it ships.

Delivery Areas & Timeframes

We currently deliver across the Sultanate of Oman and the United Arab Emirates, and ship to selected international destinations on request.

Delivery times are estimates and may vary during peak seasons, sales, or due to customs clearance for international orders.

Shipping Rates

Any customs duties or import taxes for international orders are the responsibility of the recipient and are not included in our shipping charges.

Order Tracking

Once your order is dispatched, we will send you a tracking link so you can follow its journey. If you have not received tracking details within [2 business days] of your order confirmation, please contact us and we will be glad to help.

Returns & Exchanges

Because fragrance is a personal and hygiene-sensitive product, we can only accept returns of items that are unused, unopened, and in their original sealed packaging.

Eligible for return or exchange

• Unopened items with the manufacturer's seal intact, returned within [7 days] of delivery.
• Items accompanied by proof of purchase (order number or receipt).

Not eligible for return

• Fragrances that have been opened, unsealed, sprayed, or used — unless they are faulty.
• Sample vials, discovery sets, and gift-with-purchase items.
• Sale or clearance items, unless faulty.
• Personalised or specially ordered products.

Damaged or Incorrect Items

We inspect every order before it leaves our boutique. If your order arrives damaged, defective, or incorrect, please contact us within [48 hours] of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

How to Start a Return

To request a return or exchange, please contact our team using the details below with your order number and reason for return. Once approved, we will share the return instructions. Items should be returned in their original condition and packaging.

Return shipping costs are the customer's responsibility unless the item is faulty, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within [7–14 business days]. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account. Original shipping charges are non-refundable unless the return is due to our error.

Cancellations

You may cancel an order before it has been dispatched by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled, but it may be eligible for return under the conditions above.

Need Help?

Our concierge is here seven days a week to assist with any shipping or return question.